At World Fitness, we’re committed to making your home gym setup as seamless as possible. We’ve designed our products, shipping, and service around the needs of fitness enthusiasts—from space-conscious apartment dwellers to serious strength trainers building a full basement gym. Below, you’ll find answers to the most common questions about our products, shipping, payments, and more. Can’t find what you’re looking for? Our dedicated customer service team is always ready to help.
🏋️♂️ Products & Equipment
What types of home gym equipment do you offer?
We provide a comprehensive range of fitness equipment tailored for home use. Our categories include: All-in-One Home Gym Machines, Complete Home Gym Rack Packages, Cardio & Strength Packages, Dumbbells & Weight Packages, Cable Machines, Functional Strength Equipment, Boxing Equipment, Aerobic Steps & Fitness Balls, and specialized accessories like Foam Rollers and Battle Ropes. Whether you’re building a compact corner gym or a full-scale training space, we have curated solutions.
Are your products suitable for small spaces?
Absolutely! Space-Smart Innovation is one of our core values. Many of our products, like our All-in-One Trainers and Functional equipment, are specifically designed to be versatile and multi-functional. Our packaging is also optimized to protect these space-efficient designs, ensuring they arrive ready to maximize your minimal space.
What is the quality of your equipment like?
We uphold Uncompromising Quality. From heavy-duty power racks to durable dumbbell sets, every item is built to last and withstand rigorous home use. We pack each product with extreme care to ensure it arrives safely, protecting your investment from our Memphis warehouse to your door.
🚚 Shipping & Delivery
Where do you ship from and where do you deliver?
We operate from our central warehouse in Memphis, USA. We ship globally to fitness enthusiasts worldwide, combining American business ethos with worldwide accessibility. Please note: we are unable to ship to a few remote regions and some areas in Asia.
What are my shipping options and costs?
We offer two clear shipping options to fit your timeline and budget:
FAST & TRACKABLE Standard Shipping:
• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after dispatch.
• Cost: A flat rate of $12.95.
• Ideal For: Those who want equipment faster with full tracking.
• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after dispatch.
• Cost: A flat rate of $12.95.
• Ideal For: Those who want equipment faster with full tracking.
ECONOMICAL & FREE Shipping:
• Carrier: EMS
• Delivery Time: 15-25 business days after dispatch.
• Cost: FREE on all orders over $50. (A nominal fee applies to orders under $50).
• Ideal For: Budget-savvy shoppers prioritizing maximum value.
• Carrier: EMS
• Delivery Time: 15-25 business days after dispatch.
• Cost: FREE on all orders over $50. (A nominal fee applies to orders under $50).
• Ideal For: Budget-savvy shoppers prioritizing maximum value.
Please allow 1-2 business days for order processing. Delivery times are estimates and may vary based on destination and customs.
Will I receive tracking information?
Yes! You will receive full tracking information via email as soon as your order is dispatched from our warehouse, regardless of the shipping method you choose.
💳 Orders, Payments & Accounts
What payment methods do you accept?
We accept all major credit cards and secure online payment methods: Visa, MasterCard, JCB, and PayPal.
Do you offer bundled packages or one-stop solutions?
Yes! As a One-Stop Shop, we offer curated Complete Home Gym Packages and Cardio & Strength Home Gym Packages. If your order contains multiple items (like a cable machine, aerobic steps, and foam rollers), we consolidate shipping to provide a seamless, integrated delivery experience for your entire fitness ecosystem.
How do I modify or cancel my order?
To modify or cancel an order, please contact us immediately at [email protected]. We process orders quickly, so the sooner you reach out, the better the chance we can assist you.
↩️ Returns & Customer Support
What is your return policy?
Confidence in your purchase is key. We offer a straightforward return policy. You may initiate a return within 15 days of receiving your order. Please contact our customer service team at [email protected] to start the process. Please note: return shipping fees may apply depending on the reason for the return.
What if my equipment arrives damaged?
We take great care in packaging, but if your item arrives damaged, please contact us immediately at [email protected] with your order number and photos of the damage. We will work swiftly to resolve the issue, whether through replacement parts or a full return/replacement.
How can I contact customer service?
Our dedicated customer service team is here to help! You can reach us via email at [email protected]. We aim to respond to all inquiries within 24-48 business hours.
Still Have Questions?
We’re here to help you build your dream home gym. Our team is passionate about fitness and dedicated to providing you with exceptional service.
📧 Email us at: [email protected]
📍 Operating from: 247 Woodridge Lane, Memphis, US 38128