At World Fitness, we are committed to democratizing fitness with uncompromising quality. We understand that building your dream home gym is an investment in your health and future. Your satisfaction is paramount, and we stand behind our products with a clear and fair returns policy designed to be as robust and reliable as our All-in-One Home Gym Machines and Complete Rack Packages.

Our Returns Promise

If you are not completely satisfied with your purchase, you may return eligible items in their original, unused condition within 15 days of receiving your order for a refund or exchange. Our process is designed to be seamless and hassle-free, mirroring the convenience we promise in every aspect of your fitness journey.

Step-by-Step Return & Exchange Process

1 Initiate Your Request

Contact our customer service team within the 15-day window to start the process. Please have your order number ready.

  • Email: [email protected]
  • Subject Line: “Return/Exchange Request: Order #[Your Order Number]”

2 Provide Details & Receive Instructions

Use the template below to ensure you provide all necessary information. Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to our facility.

To: World Fitness Customer Service <[email protected]> Subject: Return/Exchange Request: Order #[Your Order Number] Dear World Fitness Team, I would like to request a [Return for Refund / Exchange] for my recent order. Order Number: #[Please Insert Your Order Number] Product Name(s): [e.g., Functional Trainer Attachment, 40kg Dumbbell Set] Reason for Return/Exchange: [Please specify – e.g., incorrect item, damaged on arrival, change of mind, etc.] Please advise on the next steps, including the return address and any required documentation. Thank you, [Your Full Name] [Your Phone Number] [Your Shipping Address]

3 Package & Ship Your Return

Securely package the item(s) in their original packaging, including all manuals, accessories, and parts. Include the printed RMA form inside the box. Ship the package to the address provided by our team.

  • Important: You are responsible for the return shipping costs unless the return is due to our error (wrong item shipped) or a defective product.
  • We strongly recommend using a trackable shipping service (like DHL, FedEx, or EMS) and retaining your proof of postage.

4 Inspection & Processing

Once we receive your return, our quality team will inspect the item(s) to ensure they are in original, resalable condition. This process typically takes 3-5 business days.

5 Refund or Exchange Completion

For Refunds: Upon approval, your refund will be processed to your original method of payment.

For Exchanges: We will ship the replacement item to you using your preferred shipping method. Any price differences will be charged or refunded accordingly.

Refund Timeline & Method

Refunds are processed promptly upon return approval:

  • Processing Time: 3-5 business days after we receive and approve your return.
  • Bank/Card Posting Time: Once processed, please allow 5-10 business days for the refund to appear in your account, depending on your financial institution’s policies.
  • Method: All refunds are issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).

⚠️ Important Exceptions & Non-Returnable Items

To ensure safety, hygiene, and product integrity, the following items cannot be returned or exchanged unless they arrive defective or damaged:

  • Opened or Used Hygiene-Sensitive Items:
    • Foam Rollers (due to direct contact with skin and inability to sanitize fully).
    • Aerobic Fitness Balls (if the original packaging is opened or compromised).
  • Customized or Final Sale Items: Any product specified as “Final Sale” or customized to your specifications (e.g., specially configured All-in-One Home Gym Machines).
  • Damaged Due to Customer Misuse: Products damaged after delivery due to improper assembly, use, or neglect.
  • Incomplete Returns: Items returned without all original components, packaging, and accessories.

Analysis Note: Based on the product menu, items like Foam Rollers and Aerobic Fitness Balls are categorized as personal-use equipment where hygiene is paramount, making them non-returnable once opened.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us immediately at [email protected] with photos of the product and packaging. We will arrange a free replacement or return at no cost to you and cover all associated shipping fees.

Need Help? Contact Our Team

Our dedicated customer service team is here to support you, just as we support your fitness goals.

World Fitness
📍 247 Woodridge Lane, Memphis, US 38128
📧 [email protected]
🌐 worldfitnessau.com

Empowering your fitness journey, every step of the way—with clarity and confidence.