At World Fitness, we are committed to empowering your fitness journey with the same reliability and strength found in our premium All-in-One Home Gym Machines and Complete Rack Packages. We understand that investing in your home gym is an investment in your health, and our policies are designed to provide clarity and confidence every step of the way.
Shipping Information
We ship globally (excluding some remote regions and parts of Asia). Our goal is to get your equipment to you efficiently and securely.
Order Processing & Delivery Timelines
- Order Processing: All orders are processed within 1-2 business days.
- Shipping Methods & Estimated Delivery:
- Standard Shipping (DHL / FedEx): $12.95. Delivery within 10-15 business days after dispatch.
- Free Shipping (EMS): Available on orders over $50. Delivery within 15-25 business days after dispatch.
You will receive a tracking notification via email once your order ships.
Our Returns Promise
Your satisfaction is paramount. If you are not completely satisfied with your purchase, you may return eligible items in their original, unused condition within 15 days of receiving your order for a refund or exchange.
Step-by-Step Return & Exchange Process
1 Initiate Your Request
Contact our customer service team within the 15-day window to start the process. Please have your order number ready.
- Email: [email protected]
- Subject Line: “Return/Exchange Request: Order #[Your Order Number]”
2 Provide Details & Receive Instructions
Use the template below in your email. Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed return instructions.
Email Template:
To: World Fitness Customer Service <[email protected]>
Subject: Return/Exchange Request: Order #[Your Order Number]
Dear World Fitness Team,
I would like to request a [Return for Refund / Exchange] for my recent order.
Order Number: #[Please Insert Your Order Number] Product Name(s): [e.g., Functional Trainer Attachment, 40kg Dumbbell Set] Reason for Return/Exchange: [Please specify]
Please advise on the next steps.
Thank you,
[Your Full Name] [Your Phone Number] [Your Shipping Address]
3 Package & Ship Your Return
- Securely repackage the item(s) in all original packaging, including manuals, accessories, and parts.
- Include the printed RMA form inside the box.
- Ship to the address provided by our team.
- Important: Return shipping costs are the customer’s responsibility, unless the return is due to our error or a defective product. We strongly recommend using a trackable service (DHL, FedEx, EMS) and keeping your proof of postage.
4 Inspection & Processing
Once received, our quality team will inspect the item(s) to ensure they are in original, resalable condition. This takes 3-5 business days.
5 Refund or Exchange Completion
- For Refunds: Upon approval, your refund will be processed to your original payment method.
- For Exchanges: We will ship the replacement using your preferred method. Any price differences will be adjusted.
Refund Timeline & Method
- Processing Time: 3-5 business days after we receive and approve your return.
- Bank/Card Posting Time: Once processed, please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.
- Method: All refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
⚠️ Important Exceptions & Non-Returnable Items
To ensure safety, hygiene, and product integrity, the following items cannot be returned or exchanged unless they arrive defective or damaged:
- Opened or Used Hygiene-Sensitive Items:
- Foam Rollers (due to direct skin contact and inability to fully sanitize).
- Aerobic Fitness Balls (if original packaging is opened or compromised).
- Customized or Final Sale Items: Any product marked “Final Sale” or customized to your specifications (e.g., specially configured All-in-One Home Gym Machines).
- Damaged Due to Customer Misuse: Products damaged after delivery due to improper assembly, use, or neglect.
- Incomplete Returns: Items missing original components, packaging, or accessories.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, contact us immediately at [email protected] with photos. We will arrange a free replacement or return and cover all shipping fees.
Need Help? Contact Our Team
Our dedicated customer service team is here to support you, just as we support your fitness goals.
World Fitness
📍 247 Woodridge Lane, Memphis, US 38128
📧 [email protected]
🌐 worldfitnessau.com
Empowering your fitness journey, every step of the way—with clarity and confidence.